Support
Help from the people who built it.
Every license includes direct access to our dev team. Submit tickets, track progress, get answers. No bots, no outsourced support.
How it works
Buy the plugin. Your account is ready.
Purchase a license
Buy Single Site or Agency. Your account at my.trueplugins.com is created automatically.
Sign in
Use the email from your purchase. No separate registration, no extra steps.
Create a ticket
Describe the issue. Attach screenshots if needed. Our dev team responds directly.
Every license
What your support covers.
Ticket-based supportSubmit issues, feature questions, and configuration help through your portal
Dev team responds directlyNo bots, no tier-1 scripts. The people who wrote the code answer your questions
Bug reports with priorityValid bugs get fixed fast. Early adopters jump the queue when something's critical
1 year of updatesEvery new feature, every bug fix, every improvement. Included with your license
License managementDownload the plugin, view your activations, manage renewals from one dashboard
Ticket historyEvery conversation saved. Pick up where you left off, reference past solutions
FAQ
Questions? Answered.
How do I access my account?
Go to my.trueplugins.com and sign in with the email you used to purchase. Your account was created automatically at checkout.
What if I forgot my password?
Use the password reset on the login page. The reset email goes to your purchase email address.
How fast do you respond?
Most tickets get a response within 1 business day. Early adopters with critical bugs jump the queue.
Can I get support without a license?
Support is included with active licenses only. For pre-purchase questions, use the contact page.
Ready?
Your portal is waiting.
Sign in with your purchase email. No registration needed.